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Contact Information - support@monacogoldcasino.com
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As a backend system, Playtech offers what it refers to as the Admin. This is a fully integrated backend system that allows operators to handle all aspects of configuration, maintenance, and administration from a single interface. All aspects of the system are recorded and logged in in real time. This includes each banner click, signup and registration, session played, money deposit, game & hand played, win/loss, in addition to all correspondence with the casino. This software allows the operator to automatically, within the realm of multiple parameters, to award bonuses to players and to receive in-depth bonus reports analyzing the effectiveness of each promotional campaign. In addition to this, the Admin software program offers a vast number of search possibilities. Included are such things as traffic statistics as well as game statistics, analysis of player value, a tracking of transactions, regular accounting reports, and reports from advertisers. At a VIP level, the operator may even change the per player configuration settings. This may include anything from deposit and table limits to conversion rates for Comp Points and surcharges on payouts. Through use of advanced detection tools, Playtech is able to protect its operators from fraud. They also employ user banning technology designed to keep out unwanted subjects. A sophisticated alert system which notifies operators of particular player actions that might necessitate customer support is used to increase customer retention. Such a player the\who may be actually in need of support is able to immediately receive it through the casino itself. With this software setup it no longer becomes necessary to leave the casino to ask a question.

Playtech has gained fame it that it is the recognized choose of several previously established online casinos that wanted to switch software companies. In 2002, for example, Sunny Group and ICC switched to Playtech from Boss Media. In addition to online Internet casinos, brick and mortar land-based casinos such as Christchurch Casinos and Action Online Group have also chosen Playtech to represent them online.